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The team is in the office M-F from 7:30 a.m. until 4:00 p.m. and monitors the sites 24/7. For information about system status visit http://status.gsu.edu.  You can register to get alerts should there be an issues. If you'd like to take look at our automated monitors look here: http://stats.pingdom.com/cgdwfjnzi2we

If you'd like to meet in person, please come to our open lab on floor 4 of Centennial Hall each Thursday classes are in session from 9:00 a.m. until 3:30 p.m.  No appointment is necessary, but if you want to give us a heads up use the "contact support".

Knowledge Base

  1. Advanced Page Building 

    1. Ideal Image Size For Revolution Slider?
    2. Gosolar Schedule Plugin
    3. Posts in Sidebar
    4. New Gravity Forms Feature: Mail Chimp Add-On
    5. Can I run a poll on my site?
  2. Getting Help 

    1. Where can I learn about Usability Testing?
    2. Adding a UserVoice FeedBack Tab
    3. What customer support is available and when?
    4. How long does it take to get a help ticket response?
    5. How to Install VPN For Editing Websites Off-Campus
  3. Previous WordPress Themes 

    1. How do I add related Posts to my page?
    2. How do I get highlights of specific posts and pages to show up on my page?
    3. Remove the thumbnails from posts placed on pages
    4. Using an accordion inside tabs
    5. News Feeds
  4. Themes 

    1. How To Move a Site to Flex2 Theme
    2. Faculty and Staff Custom Types - Best Practices
    3. GSU-Themed Sliders, Grids, Layouts, etc: digital.gsu.edu
  5. WordPress Basics 

    1. Vocabulary
    2. Where do I login to edit my site?
    3. Dashboard Overview
    4. Add a new page
    5. Set a Static Homepage
  6. {FAQ} 

    1. Where Can I Find Payroll Documents?
    2. Where is the link to GoSOLAR?
    3. Where Can I Find Student and Faculty E-mails?
    4. Where can I find ULearn?
    5. How to use pre-installed website elements
  7. Flex Theme 

    1. Using Templates
    2. Georgia State Flex Theme Elements in WPBakery (accordion, button, tabs, and toggles) - GSU Best Practices
    3. WPBakery Page Builder- How to Create Pages and Posts Using WPBakery
    4. Add a sidebar menu in flex
  8. News Hub 

    1. Tagging Stories For The News Hub Homepage
    2. Experts
    3. Adding a Press Release
    4. Using Experts in Article
    5. Add a featured faculty member or researcher to a post
  9. Digital Calendar - Localist 

    1. How do I Add an Event to the Localist Calendar as an Adminstrator?
    2. What size image should I upload in the Localist calendar?
    3. Can a PDF be attached to an event?
    4. Why doesn’t the Localist calendar have a 30-day grid-view?
    5. What is the approval process for getting events on the Localist calendar?
  10. Troubleshooting 

    1. PDFs in Gravity Forms Directory Not Displaying
  11. FAQs 

    1. Why am I not getting my notifications from WordPress forms?
  12. Analytics 

    1. Where can I get analytics training?
  13. Catalog 

    1. Revising Pages
    2. Editing Curricula
    3. Inserting Course Links in Pages, Course Descriptions and Curricula
    4. Workflow
    5. Preparing Courses in Banner
  14. Plugins 

    1. Are plug-ins already available for Blackbaud products like Raiser’s Edge?
    2. How do I configure Mailchimp in WordPress?
    3. **How do I use the WP-Property slideshow feature
    4. How do I add a map to my page/post?
    5. **All in one event calendar duplicate events error
  15. Shortcode 

    1. **Adding ShareStream to WordPress
  16. Support 

    1. Where can I learn more about web accessibility
  17. WordPress 

    1. WordPress Login Lockout
    2. Text editor problems with Internet Explorer
    3. Editing Content: Using Styles
    4. **Dashboard login issues
  18. Previous WordPress Themes 

    1. Categories and Tags
    2. How do I add a picture to my WordPress avatar?
    3. What are the logo sizes?
    4. Home Page Theme: Home Page Shortcodes
    5. Photography & Graphic Guide
  19. All articles 

    1. Categories and Tags
    2. Are plug-ins already available for Blackbaud products like Raiser’s Edge?
    3. Where can I learn about Usability Testing?
    4. Where can I learn more about web accessibility
    5. Revising Pages
    178 articles 

Feedback and Knowledge Base