WordPress Support for gsu.edu Powered Websites

Need help? Save time by starting your support request online. UserVoice can suggest some helpful articles, or you can continue your submission, and we'll get back to you in 1 business day. 

The support team is in the office M-F from 7:30 a.m. until 4:00 p.m. and monitors the sites 24/7. For information about the system, status visit http://status.gsu.edu.  You can register to get alerts should there be an issue. If you'd like to take a look at our automated monitors look here: http://stats.pingdom.com/cgdwfjnzi2we

WordPress updates including latest plugin features are posted to a channel in Microsoft Teams. If you're not a Microsoft Teams user, learn more about it. Anyone using Microsoft Teams with an @gsu.edu email address can join the channel to to keep up to date by clicking this link.

If, you'd like to meet in person, please come to our open lab on floor 4 of Centennial Hall each Thursday classes are in session from 9:00 a.m. until 3:30 p.m.  No appointment is necessary, but if you want to give us a heads up use the "contact support."

We're in the process of extending the Knowledge Base here with a new guide to websites built in the flex theme.  Want a sneak peak? Take a look.

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Knowledge Base

  1. Advanced Page Building →

    1. Ideal Image Size For Revolution Slider?
    2. Gosolar Schedule Plugin
    3. Posts in Sidebar
    4. How can WordPress help me grow my social media followers?
    5. Media Tags Plugin

  2. Digital Identity Installations →

    1. How do I install an Essential Grid template?
    2. How do I install a Slider Revolution template?
    3. How do I install a content template?

  3. F.A.Q.s →

    1. Why are Gravity Forms notifications not appearing in my Inbox?
    2. Where Can I Find Payroll Documents?
    3. Where is the link to GoSOLAR?
    4. Where Can I Find Student and Faculty E-mails?
    5. Where can I find ULearn?

  4. Getting Help →

    1. How can I get the latest news about WordPress updates?
    2. Where can I learn about Usability Testing?
    3. Adding a UserVoice FeedBack Tab
    4. What customer support is available and when?
    5. How long does it take to get a help ticket response?

  5. Previous WordPress Themes →

    1. How do I add related Posts to my page?
    2. How do I get highlights of specific posts and pages to show up on my page?
    3. Remove the thumbnails from posts placed on pages
    4. Using an accordion inside tabs
    5. News Feeds

  6. Themes →

    1. How To Move a Site to Flex2 Theme
    2. Faculty and Staff Custom Types - Best Practices
    3. GSU-Themed Sliders, Grids, Layouts, etc: digital.gsu.edu

  7. WordPress Basics →

    1. Vocabulary
    2. Where do I login to edit my site?
    3. Dashboard Overview
    4. Add a new page
    5. Set a Static Homepage

  8. Advanced →

    1. How do I change the database cleanup settings?
    2. Optimum performance settings for Yoast
    3. Styling Google CSE

  9. Flex Theme →

    1. Georgia State Flex Theme Elements in WPBakery (accordions, buttons, tabs, toggles, and links) - GSU Best Practices
    2. Add a sidebar menu in flex
    3. How Do I Create a Mobile Version of My FLEX website?
    4. WPBakery Page Builder - How to Create Pages Using WPBakery

  10. News Hub →

    1. Tagging Stories For The News Hub Homepage
    2. Experts
    3. Adding a Press Release
    4. Using Experts in Article
    5. Add a featured faculty member or researcher to a post

  11. Digital Calendar - Localist →

    1. How do I Add an Event to the Localist Calendar as an Adminstrator?
    2. What size image should I upload in the Localist calendar?
    3. Can a PDF be attached to an event?
    4. Why doesn’t the Localist calendar have a 30-day grid-view?
    5. What is the approval process for getting events on the Localist calendar?

  12. Troubleshooting →

    1. PDFs in Gravity Forms Directory Not Displaying

  13. Analytics →

    1. Where can I get analytics training?
    2. Campaign UTM Tagging for Google Analytics

  14. Catalog →

    1. Revising Pages
    2. Editing Curricula
    3. Inserting Course Links in Pages, Course Descriptions and Curricula
    4. Workflow
    5. Preparing Courses in Banner

  15. Plugins →

    1. Are plug-ins already available for Blackbaud products like Raiser’s Edge?
    2. How do I add a map to my page/post?
    3. Changelog for WPBakery (formerly Visual Composer)
    4. Changelog for Ultimate Addons
    5. Changelog for Slider Revolution

  16. WordPress →

    1. WordPress Login Lockout
    2. Text editor problems with Internet Explorer
    3. Editing Content: Using Styles
    4. **Dashboard login issues

  17. Previous WordPress Themes →

    1. Categories and Tags
    2. How do I add a picture to my WordPress avatar?
    3. What are the logo sizes?
    4. Home Page Theme: Home Page Shortcodes
    5. Photography & Graphic Guide

  18. Flex Theme Migration →

    1. Process for GoLive (Beta to Live Site)

  19. All articles →

    1. Categories and Tags
    2. Are plug-ins already available for Blackbaud products like Raiser’s Edge?
    3. Revising Pages
    4. Tabs
    5. How do I add related Posts to my page?
    194 articles →

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