WordPress Support for gsu.edu Powered Websites

Need help? Save time by starting your support request online. UserVoice can suggest some helpful articles, or you can continue your submission, and we'll get back to you in 1 business day. 

The support team is in the office M-F from 7:30 a.m. until 4:00 p.m. and monitors the sites 24/7. For information about the system, status visit http://status.gsu.edu.  You can register to get alerts should there be an issue. If you'd like to take a look at our automated monitors look here: http://stats.pingdom.com/cgdwfjnzi2we

Are you just starting a website or ready to rebuild your current one?  Use our communication toolkit to start the process.

WordPress updates including latest plugin features are posted to a channel in Microsoft Teams. If you're not a Microsoft Teams user, learn more about it. Anyone using Microsoft Teams with an @gsu.edu email address can join the channel to to keep up to date by clicking this link.

If, you'd like to talk to us, please come to our virtual open lab each Thursday classes are in session from 10:00 a.m. until 12:00 p.m and 2 p.m. to 4 p.m. on Microsoft Teams here.  No appointment is necessary, but if you want to give us a heads up use the "contact support."

Are you looking for help on your student, faculty or organization website hosted on GSU Create or GSU Sites/EDUBlogsSubmit a ticket to the IIT HelpDesk for support questions.

Knowledge Base

  1. Advanced WordPress 

    1. Ideal Image Size For Revolution Slider?
    2. Gosolar Schedule Plugin
    3. Posts in Sidebar
    4. How can WordPress help me grow my social media followers?
    5. How do I create a Gravity Forms form?
  2. Campus Maps 

    1. How do I add (embed) a Campus Bird map to my site?
  3. Frequently Asked General Website Questions 

    1. Where Can I Find Payroll Documents?
    2. Where is the link to GoSOLAR?
    3. Where Can I Find Access to my Student or Faculty E-mail?
    4. Where is the link to PAWS?
    5. Where is the Holiday Schedule for employees?
  4. Getting General Tech Help 

    1. How can I get the latest news about WordPress updates?
    2. Where can I learn about Usability Testing?
    3. Adding a UserVoice FeedBack Tab
    4. What customer support is available and when?
    5. How long does it take to get a help ticket response?
  5. News Hub 

    1. Including news from News Hub in news listings on individual sites
  6. WordPress Basics 

    1. Vocabulary
    2. Where do I login to edit my site?
    3. Dashboard Overview
    4. Add a New Page
    5. Set a Static Homepage
  7. Flex Theme 

    1. Georgia State Flex Theme Elements in WPBakery (accordions, buttons, tabs, toggles, and links) - GSU Best Practices
    2. Add a sidebar menu in Flex 2
    3. How Do I Create a Mobile Version of My FLEX website?
    4. Anchor Links in Flex 2
    5. How can I create a separate Navigation Menu on FLEX theme
  8. University Calendar - Localist 

    1. How do I add an event to the Localist Calendar as an Adminstrator?
    2. What size image should I upload in the Localist calendar?
    3. Can a PDF be attached to an event?
    4. Why doesn’t the Localist calendar have a 30-day grid-view?
    5. What is the approval process for getting events on the Localist calendar?
  9. Search Engine Optimization  

    1. How do I get started with SEO?
  10. Analytics 

    1. Campaign UTM Tagging for Google Analytics
    2. Where can I get analytics training?
  11. Previous WordPress Themes 

    1. Categories and Tags
    2. Rows and Columns
    3. How do I add a picture to my WordPress avatar?
    4. Accordion
    5. What are the logo sizes?
  12. All articles 

    1. Categories and Tags
    2. Tabs
    3. Posts
    4. YouTube URL Plugin
    5. Vocabulary
    171 articles 

Feedback and Knowledge Base