WordPress Support for gsu.edu Powered Websites

Need help? Save time by starting your support request online. UserVoice can suggest some helpful articles, or you can continue your submission, and we'll get back to you in 1 business day. 

The support team is in the office M-F from 7:30 a.m. until 4:00 p.m. and monitors the sites 24/7. For information about the system, status visit http://status.gsu.edu.  You can register to get alerts should there be an issue. If you'd like to take a look at our automated monitors look here: http://stats.pingdom.com/cgdwfjnzi2we

WordPress updates including latest plugin features are posted to a channel in Microsoft Teams. If you're not a Microsoft Teams user, learn more about it. Anyone using Microsoft Teams with an @gsu.edu email address can join the channel to to keep up to date by clicking this link.

If, you'd like to meet in person, please come to our open lab on floor 4 of Centennial Hall each Thursday classes are in session from 9:00 a.m. until 3:30 p.m.  No appointment is necessary, but if you want to give us a heads up use the "contact support."

We're in the process of extending the Knowledge Base here with a new guide to websites built in the flex theme.  Want a sneak peak? Take a look.

Knowledge Base

  1. Advanced Page Building 

    1. Ideal Image Size For Revolution Slider?
    2. Gosolar Schedule Plugin
    3. Posts in Sidebar
    4. How can WordPress help me grow my social media followers?
    5. Media Tags Plugin
  2. Digital Identity Installations 

    1. How do I install an Essential Grid template?
    2. How do I install a Slider Revolution template?
    3. How do I install a content template?
  3. F.A.Q.s 

    1. Where Can I Find Payroll Documents?
    2. Where is the link to GoSOLAR?
    3. Where Can I Find Student and Faculty E-mails?
    4. How to use pre-installed website elements
    5. Where is the link to PAWS?
  4. Getting Help 

    1. How can I get the latest news about WordPress updates?
    2. Where can I learn about Usability Testing?
    3. Adding a UserVoice FeedBack Tab
    4. What customer support is available and when?
    5. How long does it take to get a help ticket response?
  5. Previous WordPress Themes 

    1. How do I add related Posts to my page?
    2. How do I get highlights of specific posts and pages to show up on my page?
    3. Remove the thumbnails from posts placed on pages
    4. Using an Accordion Inside Tabs
    5. News Feeds
  6. Themes 

    1. How To Move a Site to Flex2 Theme
  7. WordPress Basics 

    1. Vocabulary
    2. Where do I login to edit my site?
    3. Dashboard Overview
    4. Add a new page
    5. Set a Static Homepage
  8. Advanced 

    1. How do I change the database cleanup settings?
    2. Optimum performance settings for Yoast
    3. How do I stop spam coming from my Gravity Forms?
  9. Flex Theme 

    1. Georgia State Flex Theme Elements in WPBakery (accordions, buttons, tabs, toggles, and links) - GSU Best Practices
    2. Add a sidebar menu in flex
    3. How Do I Create a Mobile Version of My FLEX website?
    4. WPBakery Page Builder - How to Create Pages Using WPBakery
  10. News Hub 

    1. Tagging Stories For The News Hub Homepage
    2. Experts
    3. Adding a Press Release
    4. Using Experts in Article
    5. Add a featured faculty member or researcher to a post
  11. Digital Calendar - Localist 

    1. How do I Add an Event to the Localist Calendar as an Adminstrator?
    2. What size image should I upload in the Localist calendar?
    3. Can a PDF be attached to an event?
    4. Why doesn’t the Localist calendar have a 30-day grid-view?
    5. What is the approval process for getting events on the Localist calendar?
  12. Search Engine Optimization  

    1. How do I get started with SEO?
  13. Analytics 

    1. Campaign UTM Tagging for Google Analytics
    2. Where can I get analytics training?
  14. Menus 

    1. How can I create a separate Navigation Menu on FLEX theme
  15. Plugins 

    1. Changelog for WPBakery (formerly Visual Composer)
    2. Changelog for Ultimate Addons
    3. Changelog for Slider Revolution
    4. Changelog for Essential Grid
    5. Changelog for Easy Social Share Buttons
  16. Shortcode 

    1. Hero Box
  17. WordPress 

    1. Editing Content: Using Styles
  18. Previous WordPress Themes 

    1. Categories and Tags
    2. How do I add a picture to my WordPress avatar?
    3. What are the logo sizes?
    4. Home Page Theme: Home Page Shortcodes
    5. Photography & Graphic Guide
  19. Flex Theme Migration 

    1. Process for GoLive (Beta to Live Site)
  20. All articles 

    1. Categories and Tags
    2. Tabs
    3. How do I add related Posts to my page?
    4. Menu
    5. Posts
    185 articles 

Feedback and Knowledge Base