How Do I Clear My Cache?

There are several ways to clear the cache. Please be aware that clearing the cache can have a temporary affect performance so please review the options below carefully.

Option 1 - Clear Site Cache

The first option clears cache for the entire site. This is sometimes necessary if you have made menu changes which affect all pages or are experiencing issues across all pages. Each page will be recached the first time anyone visits the page. We recommend you consider the timing when you do this. It will take a moment and may affect performance while cache is rebuilt. 

1. Begin by logging into your website's WordPress dashboard. The address to log-in to the WordPress site is usually:

2. Enter your username and password.

3. Now you are logged into the website, look at the top black bar on your web site. This is part of your dashboard. On this top bar, you can control some of the features of your website. To begin clearing your cache, please hover over the word "Hummingbird".

4. In this tab, you have the option Clear Page Cache. This option clears the entire website's cache. If you don't see this option on the top bar, look for the Hummingbird menu item on the left menu and chose Caching, There will be a button to Clear Page cache.

Option 2 - Clear Individual Page Cache

The second option clears the cache for a specific page. We highly recommend that your choose this button when you are having issues with a specific page (e.g. page updates are not appearing, page visuals are distorted etc.). Note: when you edit and update an individual page the cache will be cleared. However, if you edit a post that is displayed on another page or site, you may need to clear the cache on the related page. For example, if you add a post on the News Hub, you should clear the cache on your site's home page if it shows news posts. If you don't, the cache will automatically be cleared every 8 days.

1. Once you click one of these options, your browser will clear the WordPress cache. Simply refresh your browsers webpage to see the difference. Remember to check on a browser you are not "logged into".

2. Navigate to the page having issues and choose Edit Page.

3. Click on the Clear Cache button in the Publish section on the right.

4. We highly recommend that you check multiple browsers ( Internet explorer 10+, Firefox, Chrome and/or Safari) to verify that the internal issues have been resolved on your website.

Feedback and Knowledge Base