1. Begin by logging into your website's WordPress dashboard. The address to log-in to the WordPress site is usually: http://thisismyaddress.gsu.edu/wp-admin.
2. Enter your username and password.
3. Now you are logged into the website, look at the top black bar on your web site. This is part of your dashboard. On this top bar, you can control some of the features of your website. To begin clearing your cache, please hover over the word "Hummingbird".
4. In this tab, you have the option Clear Page Cache. This option clears the entire website's cache. If you don't see this option on the top bar, look for the Hummingbird menu item on the left menu and chose Caching, There will be a button to Clear Page cache.
The second option clears the cache for a specific page. We highly recommend that your choose this button when you are having issues with a specific page (e.g. page updates are not appearing, page visuals are distorted etc.). Note: when you edit and update an individual page the cache will be cleared. However, if you edit a post that is displayed on another page or site, you may need to clear the cache on the related page. For example, if you add a post on the News Hub, you should clear the cache on your site's home page if it shows news posts. If you don't, the cache will automatically be cleared every 8 days.
1. Once you click one of these options, your browser will clear the WordPress cache. Simply refresh your browsers webpage to see the difference. Remember to check on a browser you are not "logged into".
4. We highly recommend that you check multiple browsers ( Internet explorer 10+, Firefox, Chrome and/or Safari) to verify that the internal issues have been resolved on your website.