How long does it take to get a help ticket response?

← Getting General Tech Help
While we at the Georgia State Web Team strive to get every question answered as quickly as possible, we never know what will be happening when a ticket comes in.  Therefore, we do our absolute best to get all tickets answered within 24 business hours.  Tickets are not monitored on Saturday or Sunday, so this could delay that 24-hour period for tickets submitted on Friday and Saturday. 

Getting General Tech Help

  1. How can I get the latest news about WordPress updates?
  2. Where can I learn about Usability Testing?
  3. Adding a UserVoice FeedBack Tab
  4. What customer support is available and when?
  5. How long does it take to get a help ticket response?
  6. How to Install VPN For Editing Websites Off-Campus
  7. How can I reset my password?
  8. Why is My Edit Page in WordPress Freezing?
  9. How Do I Clear My Cache?
  10. Where can I learn more about web accessibility?

Feedback and Knowledge Base

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