500 Error Received when opening a PDF link
This can happen when your network connection is slow, and the document is loaded on the WordPress servers in the Download/Document Manager tool.
To address this, move the document to Dropbox, remove it from the DM record, and add the public Dropbox link directly to the webpage it is needed on. This will move the performance load to Dropbox, where it'll be faster for users to download.
NOTE: Compress all your PDF files using ilovepdf.com before uploading them to your PRM-Web Dropbox folder to reduce their file size.
If the problem persists, please submit a ticket to us at tickets@gsu.uservoice.com.
PLEASE NOTE: The Public Marketing sites are for external marketing documents, and any internal documents or Scholarly papers should be hosted on the tools the University provides for those - Sharepoint and Scholarworks.