stop waiting until the last minute to let students know that they do not have enough grant aid, and the wait time when on calls is to long.
the wait time when someone calls for information or what ever reason is awful . No should not be have to be on hold for an 1 hour just to find out that the person they called for is not there. This has happened to many times. hire an answering service or something.
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We have passed this suggestion onto the financial services folks.