Have the Correct Information
Maybe you should have the correct information posted online and on your automated phone system. I tried calling Undergraduate Admissions after 8:30 AM the posted opening but no one answered. Even though the magic man on the phone told me the office would open at 8:30. I then called the GSU operator who told me I couldn't call back till 10 and that's when the Office of Admissions would be open.
Get your stuff together.
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Rob
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