This is a good opportunity for a face-to-face meeting to discuss presenting new content or reviewing analytics. It can get busy, but you can also schedule a private session with us on Teams.

Content Development Support

Content development support encompasses a range of services, including copywriting, information architecture, art design, user experience planning, website performance and tracking analysis, content migration support, and more.  With so many talented resources available to partner with you from several different units, we thought it best to showcase their services on the Communication Toolkit website:

https://commkit.gsu.edu

Here you can find resources to use, guidelines to follow to get the most out of your project, or even a help tab on every page to ask us for something we don't have on the site.  Each content support service featured on the Communication Toolkit has different abilities, availability, and possibly fees.  As you engage with each service, they will provide the options and expectations for your project.

Hosting Support

Several key organizations, both internal and external to Georgia State University, support the WordPress multi-site network.  The sites are hosted externally and are monitored 24/7 by the provider for system availability.  The "Cloud Sites" system status dashboard provided by the hosting service can be found here:

https://status.rackspace.com

The Georgia State University Helpdesk and Data Center have 24-hour access to contact our hosting provider. Should an outage occur, they will follow the information provided on the dashboard and contact the live technical support available around the clock from the service provider. If you have any additional questions during an outage, please contact the help desk for assistance.

WordPress Application Support

The WordPress multi-site network runs on the WordPress application. Both internal and external developers support this.  The application is backed up nightly and is also maintained in accordance with the WordPress hardening best practices found here:

http://codex.wordpress.org/Hardening_WordPress

Should you want to report a bug or have questions about the WordPress application, please submit them to either:

tickets@gsu.uservoice.com

or

on the help tab found at http://commkit.gsu.edu

Outside of an emergency outage, we provide initial responses to questions by the close of the next business day.

NOTE: The central Digital Support team provides training and GSU WordPress website support, but we don't provide web content services unless a specific MOU is in place with a unit.

Developer Support

If you are a developer and would like to add a plugin to the WordPress multi-site network, please contact us at help@gsu.edu. We will be more than happy to connect you with our team and provide access to our git so that you can create a local development environment. Developers should be prepared to support their own Git environment and run a local or hosted copy of Apache to build and test custom plugins. 

If you would like assistance with custom development, our team will be happy to connect you with our external application partners, who can provide a quote for services.

Keywords: email support, tickets@gsu.uservoice.com, open lab support, digital team support, WebEx support, content development support, communication toolkit, hosting support, wordpress multi-site network support